This policy covers individual (non-institutional) purchases — wallet top-ups and Pro subscriptions. Institutional accounts are billed under their own signed agreement or invoice/PO terms; contact your account admin or Dataset Foundry directly for those.
1. Wallet top-ups
Rows are credited to your wallet as soon as your payment is confirmed, and don't expire while your account is active. Because of this, top-up purchases are non-refundable once the rows have been credited — there's no scenario where you've paid and received nothing, since crediting happens automatically and immediately on a successful charge.
Exception: if you're charged twice for the same top-up, or charged in error, contact us and we'll correct it.
2. Pro subscriptions
You can cancel anytime from your account page. Canceling stops the next renewal charge; your Pro access, including that period's included rows, continues until the end of the period you already paid for. We don't offer prorated or partial refunds for time remaining in an already-paid period.
3. If something goes wrong on our end
If a payment succeeds but, due to a fault on our side, the corresponding rows or subscription access are never credited to your account, contact us at billing@datasetfoundry.org — we'll fix it directly (crediting what you paid for) rather than only offering a refund, unless you'd prefer the refund instead.
4. Before a chargeback
Please contact us before filing a chargeback with your bank or Mobile Money provider — most issues can be resolved faster directly.
5. Your statutory rights
Nothing in this policy limits any refund or cancellation right you have under the law of your own country that can't be waived by agreement.